Comptia A+ COURSE

CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

Course Overview For Comptia A+ Preparatory Course

This course is tailored to entry level staff in IT teams particularly in the helpdesk, call centre or technical support environment.

The CompTIA A+ Preparatory Course is meticulously designed to cater to individuals who are at the entry level of their IT careers, specifically targeting those within roles such as helpdesk technicians, call center operators, and technical support personnel. This comprehensive course is meticulously curated to equip participants with the fundamental knowledge and skills essential for excelling in the world of information technology.

Throughout the course, participants will be introduced to a wide spectrum of IT concepts, including hardware, software, operating systems, networking, and security. With a strong focus on practical, hands-on learning, this course aims to empower learners with the technical proficiency needed to troubleshoot and resolve a myriad of IT-related issues effectively.

Key components of the course encompass hardware assembly and maintenance, software installation and configuration, network fundamentals, and security best practices. Furthermore, participants will gain valuable insights into customer service and communication skills, ensuring they are not only technically proficient but also adept at providing exceptional support and assistance to end-users.

By the end of the CompTIA A+ Preparatory Course, individuals will have the knowledge and expertise necessary to pass the CompTIA A+ certification exams with flying colors. This certification is widely recognized in the IT industry and serves as a testament to one’s competence in foundational IT skills. Additionally, it opens doors to various career opportunities, making it an indispensable stepping stone for anyone looking to embark on a successful IT career journey.

comptia A+

Learning Outcomes for Aspiring Comptia A+ graduates

  1. Hardware Proficiency: Graduates will demonstrate a deep understanding of computer hardware components, including CPUs, motherboards, memory, and storage devices. They will be proficient in hardware assembly, troubleshooting, and maintenance.

  2. Software Competence: Graduates will possess the skills to install, configure, and troubleshoot various software applications, operating systems (e.g., Windows, Linux), and mobile devices (e.g., smartphones, tablets).

  3. Networking Fundamentals: Graduates will have a strong grasp of networking concepts, including network protocols, IP addressing, and network troubleshooting. They will be capable of setting up and maintaining basic network configurations.

  4. Security Awareness: Graduates will be well-versed in fundamental security principles, including threat identification, malware prevention, and data protection. They will understand best practices for securing both hardware and software components.

  5. Customer Service Excellence: Graduates will have honed their communication and customer service skills, enabling them to effectively interact with end-users, diagnose issues, and provide solutions in a professional and customer-friendly manner.

  6. Troubleshooting Proficiency: Graduates will be proficient troubleshooters, capable of systematically identifying and resolving hardware and software issues. They will employ critical thinking and problem-solving techniques to address technical challenges effectively.

  7. Certification Attainment: Graduates will have successfully earned the CompTIA A+ certification, which validates their foundational IT skills and knowledge. This certification serves as a valuable credential in the IT industry.

  8. Adaptability and Continual Learning: Graduates will recognize the dynamic nature of the IT field and understand the importance of continuous learning and staying updated with emerging technologies and industry trends.

  9. Team Collaboration: Graduates will possess the ability to work collaboratively within IT teams, sharing their knowledge and expertise to contribute to the overall success of IT projects and operations.

  10. Career Readiness: Graduates will be well-prepared to pursue various entry-level IT roles, including helpdesk technician, technical support specialist, and call center operator. They will be equipped with the skills and confidence to embark on a successful career in the IT industry.

Upon completion of this course, participants will be ready to take the following certificates

  • CompTIA A+ Core 1 220-1101 Certification Exam
  • CompTIA A+ Core 2 220-1102 Certification Exam
The course fees includes the 2 Certification Exam costs, purchased by AAT Training Hub and issued to the learner during the course.
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Certification

Successful candidates will be trained for the CompTIA A+ Exams 

Duration

5 days, 9am to 6pm each day – CompTIA A+ assessment scheduled on other day

Location

Face to Face: 320 Serangoon Road, Centrium Square (Farrer Park MRT)
or
Online (Zoom)
 

Suitable For Participants Who Are

  • Aspiring IT staff
  • Helpdesk staff who want to upgrade themselves to an international standard

 

Pre-Requisite

Able to use a computer effectively

 

Location

320 Serangoon Road Centrium Square #10-03

AssessmentThe participant will be competent to attempt the CompTIA A+ Core 1 and Core 2 exam after attending this course. 
Upon passing the exam, the participant will receive the internationally recognised CompTIA A+ accreditation from CompTIA. 
Duration5 days (40hr)
Course Fee$2500 before any funding and GST
Course LanguageEnglish
CertificationCertificate of Completion
FundingPending

Email us: admin@aattraininghub.com

or

Whatsapp: +6590177049

 

Course Outline

 

Lesson 1: Supporting Operating Systems

Topic A: Identify Common Operating Systems

Topic B: Troubleshooting Methodology

Topic C: Use Windows Features and Tools

Topic D: Manage Files in Windows

Topic E: Manage Disks in Windows

Topic F: Manage Devices in Windows

 

Lesson 2: Installing and Configuring PC Components

Topic A: Use Appropriate Safety Procedures

Topic B: PC Components

Topic C: Common Connection Interfaces

Topic D: Install Peripheral Devices

 

Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices

Topic A: Install and Configure Display Devices

Topic B: Troubleshoot Display Devices

Topic C: Install and Configure Multimedia Devices

 

Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices

Topic A: Install System Memory

Topic B: Install and Configure Mass Storage Devices

Topic C: Install and Configure Removable Storage

Topic D: Configure RAID

Topic E: Troubleshoot Storage Devices

 

Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components

Topic A: Install and Upgrade CPUs

Topic B: Configure and Update BIOS/UEFI

Topic C: Install Power Supplies

Topic D: Troubleshoot Internal System Components

Topic E: Configure a Custom PC

 

Lesson 6: Installing, Configuring, and Maintaining Operating Systems

Topic A: Configure and Use Linux

Topic B: Configure and Use macOS

Topic C: Install and Upgrade Operating Systems

Topic D: Maintain OSs

 

Lesson 7: Maintaining and Troubleshooting Microsoft Windows

Topic A: Install and Manage Windows Applications

Topic B: Manage Windows Performance

Topic C: Troubleshoot Windows

 

Lesson 8: Network Infrastructure Concepts

Topic A: Wired Networks

Topic B: Network Hardware Devices

Topic C: Wireless Networks

Topic D: Internet Connection Types

Topic E: Network Configuration Concepts

Topic F: Network Services

 

Lesson 9: Configuring and Troubleshooting Networks

Topic A: Configure Network Connection Settings

Topic B: Install and Configure SOHO Networks

Topic C: Configure SOHO Network Security

Topic D: Configure Remote Access

Topic E: Troubleshoot Network Connections

Topic F: Install and Configure IoT Devices

 

Lesson 10: Managing Users, Workstations, and Shared Resources

Topic A: Manage Users

Topic B: Configure Shared Resources

Topic C: Configure Active Directory Accounts and Policies

 

Lesson 11: Implementing Client Virtualization and Cloud Computing

Topic A: Configure Client-Side Virtualization

Topic B: Cloud Computing Concepts

 

Lesson 12: Security Concepts

Topic A: Logical Security Concepts

Topic B: Threats and Vulnerabilities

Topic C: Physical Security Measures

 

Lesson 13: Securing Workstations and Data

Topic A: Implement Security Best Practices

Topic B: Implement Data Protection Policies

Topic C: Protect Data During Incident Response

 

Lesson 14: Troubleshooting Workstation Security Issues

Topic A: Detect, Remove, and Prevent Malware

Topic B: Troubleshoot Common Workstation Security Issues

 

Lesson 15: Supporting and Troubleshooting Laptops

Topic A: Use Laptop Features

Topic B: Install and Configure Laptop Hardware

Topic C: Troubleshoot Common Laptop Issues

 

Lesson 16: Supporting and Troubleshooting Mobile Devices

Topic A: Mobile Device Types

Topic B: Connect and Configure Mobile Device Accessories

Topic C: Configure Mobile Device Network Connectivity

Topic D: Support Mobile Apps

Topic E: Secure Mobile Devices

Topic F: Troubleshoot Mobile Device Issues

 

Lesson 17: Installing, Configuring, and Troubleshooting Print Devices

Topic A: Maintain Laser Printers

Topic B: Maintain Inkjet Printers

Topic C: Maintain, Impact, Thermal, and 3D Printers

Topic D: Install and Configure Printers

Topic E: Troubleshoot Print Device Issues

Topic F: Install and Configure Imaging Devices

 

Lesson 18: Implementing Operational Procedures

Topic A: Environmental Impacts and Controls

Topic B: Create and Maintain Documentation

Topic C: Use Basic Change Management Best Practices

Topic D: Implement Disaster Prevention and Recovery Methods

Topic E: Basic Scripting Concepts

Topic F: Professionalism and Communication

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