Enrolment Policies

Enrol by submitting your completed form to

Payment Mode

All payments must be in cash/cheque/online payable to
“AAT Training Hub Pte. Ltd.”  or 200503548R
before commencement of course.
Only participants who have paid in full are allowed to attend the course.
For some courses, full payment is required before the competency documents can be issued.

SKILLSFUTURE PARTICIPANTS

  • Claims to be given to our administrator before start of class
  • Please retain the receipt for this purpose.

PARTICIPANT REQUESTS FOR CHANGE OF ASSESSMENT DATE

  • Applicable to only these courses:
    • IATA DGR
    • $100 fee applies for each change requested.
  • Our course administrator will give you the confirmed date via email

PARTICIPANT CANCELLATION/NO SHOW

For no-show on the course date:100% of course fee will be charged and no appeals for rescheduling will be entertained.

For cancellation requests/reschedule notice given by email less than 3 working  days before course start date:50% of course fee will be charged/no refund will be given

For cancellation requests/reschedule notice given by email more than 4 working days before course start date: Full amount will be refunded

Please ensure that you are available for all the selected dates of the course.

The maximum reschedule allowed is 1 time, and notice must be given to us via email at least 3 days before the course start date. If the participant is no-show on the rescheduled batch, full payment is required as per above terms.

Do note that make-up/replacement sessions when a batch has started will cost an additional $150(before GST)

PARTICIPANT REPLACEMENT

  • Replacements are allowed. This request must be made in email or personally at our office
  • Replacements will be assigned to the next available course date and subject to availability
  • Requests for replacement participants must be made at least 7 days before course commencement. Any replacements made less than 7 days before the course commencement will be charged 20% of the course fee

APPEAL

All appeals for course results pertaining to training matters must be in writing to Training Director, within 48hrs after the result to the Admin office by Email:admin@aattraininghub.com

FUNDING

Singapore Citizens/PR are eligible to claim for government funding. Companies must submit online application for training grant to SSG. 

ATTENDANCE

WSQ courses: 100% for 1 day course and 75% for courses of more than one day(absenteeism recognized only with official documents only)
Candidate must submit Medical Certificate or excuse Letter from Employer for attendance of 75%.

LATECOMER POLICY:

Morning: Arrive after 9.30am- not allowed to sign on the AM attendance
Afternoon: Arrive after 1.30pm- not allowed to sign on the PM attendance

Above contributes to student’s AM(4hrs) and/or PM(4hrs) absence records

FEEDBACK/SURVEY

All participants and their employers may be requested by AAT to provide feedback on the benefits of the training after the course has completed.

Course Confirmation

Direct Applications: A confirmation letter will be sent to you to confirm the course (based on the email you provided during registration).
Company Registration: Your officer in charge will receive a confirmation letter from us via email.
Please bring this confirmation letter on the first day of the course.

REPLACEMENT OF LOST OR DAMAGED CARDS/CERTIFICATES

  • A copy of the Singapore police report and any form of
    photo identification(NRIC, Driving License, Passport , Work Permit etc.) is required for ALL courses
    except IATA DGR
  • Customers should call us or email us to request for a replacement pass or certificate before coming to the branch
  • Please make a call to check if the office is open before coming.
  • Replacement fee for 1 damaged safety card: $20
  • Reprint fee for 1 lost safety card: $40
  • Reprint fee for 1 certificate: $40
  • Resending fee for e-Certificate: Free
  • Please allow at least 7 working days for processing
  • Student must come in person to collect the card

PERSONAL DATA PROTECTION ACT

  • By submitting your data to us via the registration platforms, you consent to AAT Training Hub sending you relevant course updates and promotions
  • View the detailed PDPA policy here

Records Retention

For any required re-prints of safety cards, please be advised that we will only be able to retrieve records for the 3 years prior to the date of enquiry.

Post Course Grievances

We do not entertain post course grievances more than 5 working days from the date of your assessment.
Do ensure that your feedback is being indicated on the evaluation form and/or highlight your grievance during the course/ before the certification process is completed.

Certification

Our administration staff will print your certificate and authorization cards for your collection once you have received the notification from our office. This is typically more than 7 days after the course assessment.
If you would like us to use registered mail to post the certificate/card to you, there is an administrative cost of $5.35 payable.

Re-tests

  • Candidates who wish to re-test will need to pay 50% of the total course fees for the re-test(same day/other day)

GET IN TOUCH

Click on call now or dial: 6292 4804